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Who We Are

At StarChapter we thrive off of our role in making associations drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts.  Our software and service makes it easy for them to run their local chapters by combining their website with event registration, email communication and membership management.

Employee Guiding Principles

Cater to Your Strengths

We build our StarTeams internally based on the strengths of our employees providing great opportunities for you to contribute in many different ways.

Training and Coaching

For both our StarTeam and our customers we like to adapt to the uniqueness of the individual whether that be industry, skillset, knowledge, or experience.

Be a Student of Your Work

We support efforts to engage with a local chapter of an association.  We also inspire our StarTeam to develop their skill set relative to their work and passions.

Incremental Improvements

We are constantly looking for ways to improve and all of our little wins add up over time to big improvements. 

Celebrating Achievements

Individual, team, and company all of these achievements lead to our success and are worthy of celebration. 

StarTeamwork

Everyone is communicating and working toward common goals. Everyone is making an impact.

Why We Love To Work Here

  • “My favorite part about StarChapter is the culture. You can find the perfect job but it’s the people in the office that you spend 8 hours with each day that makes the difference. I laugh every day at work! I have been pleasantly surprised by how the effective training and mentorship guidance has led me to get further in less time than at previous jobs. I am on the sales team as an Account Executive and I have never had a pipeline grow this quickly.”

    Lydia

    Account Executive

  • “I really enjoy working at StarChapter because of the focus on a positive atmosphere and encouragment given to continue our education to expand our knowledge of the industry that we work in. We all have our own goals and responsibilities, but we are a collaborative group that often comes together to assist each other. I am challenged daily and feel fulfilled knowing that we are able to help thousands of volunteers and administrators better serve their organizations.”

    Dana

    Implementation/Support

  • “In the 2+ years I’ve worked at StarChapter, I’ve been very happy and have grown a lot. The sales team actually works as a team. We constantly help and teach each other new and better ways to improve our skills. The more we collaborate and work together, the more successful we are as both individuals and as a team. I wouldn’t trade that support for anything!”

    Kate

    Senior Account Executive

  • “Coming from a background in government and academia, I appreciate the company culture at StarChapter. Both personal and professional growth are supported and encouraged, and each team member is engaged in improving the business and product.”

    Jami

    Implementation/Support

  • “I love working for StarChapter because not only do I get to directly assist our customers, but I’m also constantly encouraged to try, and learn new things. I’ve gained so many skills in my (almost) two years here that I feel like I would have not had the opportunity to learn elsewhere. It has been amazing working in an environment with a close team, learning from each person.”

    Cymone

    Implementation/Support

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The StarLife

Passion & Collaboration

We are a group of passionate people who respect, collaborate, motivate and ultimately raise each other up. Participation, open communication, and the sharing of information with each other are critical to the StarTeam’s success.

Career & Professional Development

StarChapter is an open organization with leadership that will listen to employees that have the answers to make our organization better. We offer an opportunity to be challenged and build professional skills. Simply put, StarChapter is a great organization to grow & establish your career.

Field Trips & Fun

We like to go on field trips to see our product in action at local chapter meetings & events.  We also plan monthly lunches to celebrate birthdays, professional milestones, etc.  We do like to get together outside of the office on occasion as well whether that’s a night of bowling, a fun team building competition, the annual company summer BBQ or holiday party.

Lunch & Learn

A catered lunch and a focused opportunity for learning. Topics range from the role of board members, technology practices, and improving our productivity. All in an effort to work towards creating a better understanding of the challenges our customers face and improving our ability to help them.

What's In It For You

The Best Equipment & Resources

Whether it’s an office chair with some serious lumbar support, the best software tools to maximize productivity and effectiveness, or training resources, we’ll give you the tools needed to succeed.

Open Door Communication

Good communication between you and your fellow Stars is important. You are encouraged to speak freely to everyone regarding matters affecting your productivity or the company at large.

Make an Impact

At StarChapter you are helping where it matters at the local level! By providing efficiency through our software and services to the local chapters of professional and trade associations.

Comprehensive Insurance Options

We offer elective healthcare, dental, and visions plans, plus short term disability paid by StarChapter.

Work/Life Balance

Balance is important to a healthy life. We want you to both achieve great things and enjoy life, so we offer generous Paid Time Off (PTO) on top of paid holidays, including a floating holiday to be used at your pleasure.

StarSwag

We often design cool swag for our StarTeam whether that is a t-shirt in the spring, a hoodie in the fall, or whatever the team is into at the time.

StarSnacks

Our kitchen, or as we like to call it the StarLounge, is always stocked with employee requested snacks, coffee, tea, and soda: some healthy, some not so healthy…well chocolate is healthy right?!

Business Casual Lite

We want you to be comfortable. Our “dress code” is more like a request to not wear PJs, gym clothes, or flip flops.

Retirement Plan

Saving for your future retirement is important. We offer a retirement plan to help you achieve this goal.

StarChapter is proud to be an equal opportunity employer!

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StarHistory

1900

More than 100 associations were organized in the US to influence federal and state legislation and to obtain industry information.1 

1940

Associations supplied the government with information serving as a valuable link between the industries they represented and the government.1

1960

The greatest period of growth for associations was during the economic boom of the 1960s.1

1987

Co-founders Ryan and Allan meet. They grew up in the same community.

1995

StarChapter’s co-founder Ryan began attending local chapter meetings of an association.

1995

StarChapter’s co-founder Allan began attending local chapter meetings of an association and joined as a member.

2000

Allan began working at a start up in the SaaS space before the term was technically coined. Giving him experience and the invaluable understanding of the promise of vendor hosted applications, rapid development methods, web-first and mobile-first applications.

2000

The term “SaaS” or software-as-a-service was first mentioned in an internal document called “Software as a Service: Strategic Backgrounder” by the Software & Information Industry Association

2001

Ryan joined a local chapter of an association

2003

Ryan became a board member at a local association.

2004

The concept for StarChapter was created when Ryan saw the difficulties local chapters of professional and trade associations face when managing multiple solutions. Especially when considering the solutions don't go hand in hand, resulting in spending hours doing repetitive tasks and still running into difficulties.

Mid-late 2000's

Software-as-a-service (SaaS) was just taking off after faltering in the late 1999s and early 2000s.

2006

Allan became a board member at a local business association.

2008

The Great Recession - Believing that professional and trade associations are the backbone of many industries and would stay viable, even grow in importance, as the economy healed, the recession did not restrain StarChapter.

2008

StarChapter was founded by Ryan and Allan starting with a conversation over bagels. They worked together to create a member-friendly software-as-a-service (SaaS) company to manage and increase the efficiency of any local chapter of professional and trade associations.

2010

Reached our first 100 customers.

2011

Moved operations and sales teams into our new office space in Owings Mills, MD.

2012

Through StarChapter’s exposure to numerous association executives we developed best practices, board trainings, and blogs geared specifically to help board members lead their local chapters successfully.

2014

Re-architected the StarChapter platform to be multi-tenant. Allowing us to scale to handle our accelerating growth and improve the platform’s performance and reliability.

2016

Substantially improved our mass email sending service to provide better email analytics, speed of sending, and scalability.

2016

StarChapter's support experts pulled their resources to launch  our comprehensive knowledgebase (kb.starchapter.com) developing video tutorials, user guides, how tos, and tips, to enhance our customer experience.

2017

The year you join our team. We are looking to grow our StarTeam and reach our next milestone. Come join us!

 

1Batten, M. A History of Associations. Retrieved from http://www.csae.com/About/A-History-of-Associations

Job Openings 

We're looking for talented and energetic individuals to fill the following positions:

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Please send all resumes and inquiries to: careers@starchapter.com