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What is the duration of my plan’s contract?

StarChapter Standard, Premier and Elite plans have an initial term of 13 months. This includes a grace period of one month for the initial part of the setup project, plus 12 months of service. Your StarChapter subscription will auto-renew at the end of the period in 12 month terms.

StarChapter Lite is a month-to-month term that auto-renews each month.

 

Does StarChapter have a Satisfaction Guarantee policy?

StarChapter Standard, Premier and Elite plans have an initial 90-day Satisfaction Guarantee policy, as follows: If for any reason you are not satisfied with your StarChapter service within the first 90 days of your initial term, with written notice of cancellation, up to a

90-day refund of the StarChapter Service Subscription Fee will be returned to you.

The 90-day Satisfaction Guarantee does not apply to StarChapter Lite.

 

What does my plan include?

Your selected StarChapter plan includes all the features and services listed in our plans page. Click the  next to each category to learn more about the features and services included in your plan.

 

Can I accept online payments?

Using your merchant account and gateway services, StarChapter allows you to seamlessly accept credit card payments on your website for meeting registrations, member dues, and products. Read more about accepting payments on our eCommerce page.

 

Can I use my own domain name?

Yes and you can maintain control of your domain name. Customers can point their domain to the StarChapter service. We also provide assistance in these matters to make the transition as easy as possible.

 

What does my eCommerce include?

Your users can safely pay with credit cards on your website since StarChapter is PCI compliant and is regularly reviewed for compliancy. Full credit card numbers are not stored by StarChapter, rather they are passed to the secure gateway using encrypted industry standard 256-bit SSL certificates to protect the transferred data.

 

How long until I can start using the service?

You will be able to use the StarChapter Standard, Premier, and Elite plans within one (1) month of signing up.

StarChapter Lite is available for immediate use following signing up.

 

How long until my service goes live?

This largely depends on you and your board. Going live typically takes a few weeks from signing up. If time is of the essence, your Dedicated StarChapter Specialist will move quickly to get your service live on time.

 

What happens if I go over my storage limit?

You can easily monitor your storage usage in your StarChapter’s Admin Area. If you are getting close to your limit, you can purchase more storage space for a nominal monthly fee or upgrade your plan. However, typically this is not needed as your selected StarChapter plan allows for a generous growth to last many years. Check out our best practices on dealing with large amounts of files or media.

 

Do you offer additional help?

Absolutely! StarChapter wants you to be successful! Most StarChapter plans include a well-crafted on-boarding project where we help you start off on the right foot. Then, we offer ongoing support and training sessions as part of the service for current and future board members, making board transitioning easier for you. If you want additional services, such as extra graphic design or content conversion services, we can offer that to you at our hourly rate once the scope of work has been agreed to. StarChapter is a self-service software that enables users to easily make changes and administer themselves.