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Self-Help Knowledgebase

Get unlimited access to our self-help Knowledgebase articles including user guides, documents, and video tutorials. Type in your question and get the answer you need in seconds. There are even step-by-step instructions to accomplish almost any task in your StarChapter system. Whether you’re the program chair, president or treasurer, we have the video tutorials just for you.

Dedicated StarChapter Specialist

We'll assign you with a Dedicated StarChapter Specialist (DSS), an experienced guide to help setup your StarChapter service, train you and your board, and coordinate the project for you from kick-off to launch. DSS helps you set up your local association chapter management services. 

Technical Support

Contact StarChapter's Support Team during regular office hours or open a support ticket through the 24/7 live ticket administration system built into your StarChapter software. Our Support Team is located in the U.S. and is experienced working with organizations across North American.  

Ongoing Board Trainings

Get unlimited access to our ongoing board training webinars. We help local chapters and association management company to get the most out of the StarChapter software. We offer a variety of training webinars such as Communications & Content, Meetings & Membership, and Treasury Training. You can also schedule a dedicated training when new members join the board.

Development and Upgrades

We are always listening to our customers and implementing new features based on your needs and latest research. We release new features on a frequent basis and as enhancements are released they are immediately integrated to your StarChapter system. Follow us on social media and sign up to our monthly newsletter to stay tuned for the latest developments. We will also send you our monthly newsletter with the latest news and tips on how to best run your chapter.

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StarChapter rocks the non-profit world.

— Jon Beck
APICS Pacific Western District

We could not be more pleased by how Star Chapter has helped us build our membership and online registrations in just a short few months. Thank you to all at Star Chapter that made our life easier.

— Leonard Zielinski
IL CCFDA

Continually Exceeds my Expectations!

— Melissa Schumahcer
IIDA WI

Security & Stability

Data, information, privacy, and PCI compliance are all important aspects to consider when running a website. Our service employs industry standard security provisioning, redundant network architectures, and is housed in SSAE-16 (formally SAS-70) compliant facilities based in the US. 

 

 

PCI Compliance

If you accept online payments via credit cards, you need to ensure that your website meets commercial ecommerce standards. Good news! StarChapter is PCI compliant. We can provide a certified audit report from an accredited Approved Scanning Vendor (ASV) upon request for your StarChapter website. 

SSL Certificates

When members or non-members enter their payment information on your site, you need to ensure that it is encrypted. They will look for the familiar https:// and the lock symbol to make sure it is safe to proceed. StarChapter takes care of this for you and relieves you from the unnecessary stress involved in maintaining separate costs.

Backup & Disaster Recovery

StarChapter regularly backs up all your content and data on our system in case of an unforeseen event. We want you to feel confident that when you bring your information and sensitive data to our service, it is safely protected over time.

System Monitoring

You don't need to be worried about keeping track on whether your website is live or not. You just need to know that it is! StarChapter has a 24/7 365-day monitoring system that checks and gives advanced warnings to a plethora of potential problems. As such, StarChapter has a 99.999% uptime history and we stay on watch so you don't have to.