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Handling a Price Increase for Your Membership Organization

As much as we hate to hear about increasing prices, sometimes it is a necessity of business.

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Using Free to Grow Your Association Membership

Take advantage of people’s love of free to grow your association membership.

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Get Your Members In Like a Lamb, Out Like a Lion

Are your members leaving meetings feeling excited and motivated? Be sure your events include these three elements and they will be.

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Evaluating Your Members' Feelings

Have your members lost that loving feeling? Evaluating these three areas will help you discover their level of commitment.

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Making the Most of Your Association Email List

With social media all the rage, it can be tempting to ditch the email list for communicating with your association members. But email updates are still an incredibly valuable tool for delivering important information to your membership.

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Admin Update Coming Soon

New Community Features. We have recently completed testing on the new Community features and are excited to bring you this update.

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Tips for Keeping Your Emails Out of the Spam Folder

You've spent time carefully crafting a valuable email to send to your organization, so the last thing you want it to do is to go directly to their spam folder.

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Getting to Know Your Association Data

By now in business, you surely know making minor corrections along the way can save a lot of effort and expense over a major change down the road. For that reason, keeping an eye on important information related to your association is very beneficial.

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How to Boost Event Registration?

With the increased daylight and warmth spring brings, you will want to spend more time checking out prospective golf courses for that summer outing, rather than managing the details of the event...

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How to Find Great Speakers for Your Next Association Meeting

When planning your membership organization meetings, there will be many predictable elements, such as introducing new members or taking votes on issues.

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Revenue Generating Ideas for Your Membership Association

As the leader of your association, you may have wonderful ideas about valuable events and training to provide for your members – great! But no matter how exciting your plans are, you won’t be able to implement them without money.

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Organize Events to Attract New Members and Boost Attendance

In just about every way you can think about it, they form the core of what your organization is all about -- public events.

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Your Membership Organization’s Newsletter

How to Make it Awesome. Most membership organizations write a monthly newsletter as a way to keep in touch, but how many are doing it effectively? If you use a newsletter to communicate with your association, keep in mind the information withi

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How to Create a Vision for Your Membership Based Organization

Is your membership organization where you want it to be in terms of members or income? If not, consider creating a well-defined vision for improving your group.

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Limited Time Offer: Responsive Website Redesign

We are very excited to announce our newly released website designs that look fantastic and are 'responsive'. Responsive means that the website will automatically adjust to phones, tablets as well as your regular compu...

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The New Page Manager is Set to Launch

We have been hard at work to bring you the new and improved Page Manager. This update includes changes to the Site Pages and Navigation Manager screens....

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Listen to Your Members

Use the survey functionality to collect valuable feedback from your membership. Running a chapter or organization can be a daunting task for any board but using surveys to find out what your members want (and do...

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So You're the New President. Now What?

Will your chapter grow and make money?

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Reward Member Activity

Encourage Participation by Rewarding the Most Active Members

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New Customer Account Area

We have recently released a new customer account area where our customers will be able to manage their billing contact information, payment method, purchase additional services and more. To access this area,...

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Upcoming Training Schedule

We hold group trainings on an ongoing weekly basis through GotoMeeting. Our upcoming schedule is listed below. For links to the online training events and more information, please visit our 

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Our New Support Portal and Knowledge Base has launched

We have recently released our new support portal and knowledgebase. You can also access this through the help link in the admin...

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Member Account Editor Update

We have updated the Member Account Editor, located in the Member Area, to allow members to hide information from the directory as well as other listing pages, such as the Board of Directors p...

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Reconciling Your Accounts

Best practices for keeping your organization's accounting records. It's important to keep accurate accounting records for your organization and StarChapter makes this process easier. Our ne...

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Membership Section Launched to all StarChapter Sites

All StarChapter sites have now been modified to use the new membership area. This update brings many new features to make managing your membership easier. For full details about features and capabilities, please refer to the user's guide, available thr

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Initial Launch of New Membership Section to Beta Testers

We are excited to announce that the new Membership section has been released to our beta testers. The Membership update offers many new features including: Expanded viewing options for the member and non-member rosters..

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Is your main goal to make all your board members happy? Or to make your organization successful?

Are these goals compatible? Here at StarChapter we are in the unique position to observe the decision making process for many different organizations across many industries.  ...

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Updated Newsletter Layout

We have released an updated Newsletter Archive layout and this new layout has been turned on for all sites.  If you would like to use the original layout, navigate to the...

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So, You're the New President. Now What?

Will your board be supportive of your changes? Getting support from your board is important. You probably will have a mix of members on your board - members that have been on the board for years and have a lot of experience and opinions about

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What's In It For Me?

Five ways to add value for your organization's sponsors. Sponsorship is a great way for businesses to give back to their communities and advance their associated professions, but many business...

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Keep the Chapter Running When Board Members are Out

On most association boards, every member has a specific job. This makes chapter management easier for everyone, until the only person who knows how to do an essential task goes on an unexpected leave of absence. Emergencies (and vacations, luckily) som

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How Do I... View a Report for a Sent Email?

One of the great features of StarChapter is the ability to view detailed reports for each email sent. To view a report of a recent email, navigate to the ..

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How Do I... Send an email with the new Communications section?

To send an email using the new Communications section, navigate to the Email Manager located under the Communications tab. Move your mouse over the Send an Ema...

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Initial release of the new Communications section

We are excited to announce that the new Communications section has launched to our beta testers and we are receiving some good feedback about the new interface. We will be transitioning all StarChapter customers over to the new Communications section t

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How Do I ... Create badges for a meeting?

To create badges for a specific meeting, navigate to the Meeting Manager. Find the meeting in the list and click on the Badges button in the Actions column...

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Darker border colors and new buttons

This month we released 2 small improvements to our interface: darker border colors on text fields and new buttons for downloads and printing. We have heard from a few customers that the border color for text input fields on the new Meetings int

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How Do I ... Add photos for a meeting?

To add photos for a particular meeting, navigate to the List of Meetings by clicking on the Meeting Manager link in the left-hand navigation. Find the meeting you would like to add photos for in the list and click on the

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How to add a coupon that can be redeemed for meeting registration

One of the new features of the redesigned Meetings section is the ability to add coupons that are redeemable during the registration process. To add a coupon, navigate to the Coupons and Vouchers page located under the Meetings s

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Weekly Training Sessions Update

In addition to our weekly training sessions, we now have full-length training videos for the treasurer training and the meetings and membership trainings available on our

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New Meeting Manager Section has launched and the Communications Section is close behind

We are excited to announce that all of our StarChapter customers are now using the new meetings area. To help our users with the transition to the new interface, we have published several videos that can be found

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How Do I... Add additional dates to my calendar?

One of the great things about StarChapter is the integration between different sections of the software. For example, when you add a new meeting all of that information is automatically added to your calendar without having to take any additional steps

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New Meeting Manager Section is Complete

Thank you to everyone who participated in the test groups for the new meeting area! We're happy to announce that the testing is complete.  Your feedback and suggestions were much appreciated. We are now moving chapters over to the new meeting area

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Meeting Manager Update

We are in the final testing phase for the new Meeting Manager section and will be releasing this update to our sites very soon. This redesigned section will make it easier to create, edit and manage your meetings and events as well as view charts and r

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How Do I...Create a photo gallery?

A great way to highlight your chapter and members is to add photo galleries to your website. To do so, navigate to the Photo Gallery page, under Content Manager. Click on the Create New Gallery

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Download survey results as a CSV file

We have added the ability to download survey results as a CSV file. To take advantage of this new feature, navigate to the Surveys screen located under Communications. Click on the View Survey Results

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How Do I ... Change the title of a page on my website?

It may be necessary for you to change the title of a page on your website (the title is the text that is displayed at the top of the page).

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StarChapter Board Training Schedule

Our support team is now holding group training sessions every week on the core areas of chapter management with StarChapter. If you or a member of your board would like a refresher, please contact 

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Order Manager Update

We have recently released an updated Order Manager that includes a more robust filter and additional spreadsheet options. The filter now includes options to filter by date, order status...

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How Do I... send an email with the new Communications section?

To send an email using the new Communications section, navigate to the Email Manager located under the Communications tab. Move your mouse over the Send an Email button to see the two emailing options: Send Now an

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New Communications section has launched to all StarChapter sites

The new Communications area has been turned on for all StarChapter sites. As with the recent update to the Meetings area, this update offers an improved user interface and workflow, more detailed reporting, and the addition of new features such as savi

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