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Organize Events to Attract New Members and Boost Attendance

In just about every way you can think about it, they form the core of what your organization is all about -- public events.

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Your Membership Organization’s Newsletter

How to Make it Awesome. Most membership organizations write a monthly newsletter as a way to keep in touch, but how many are doing it effectively? If you use a newsletter to communicate with your association, keep in mind the information withi

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How to Create a Vision for Your Membership Based Organization

Is your membership organization where you want it to be in terms of members or income? If not, consider creating a well-defined vision for improving your group.

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Limited Time Offer: Responsive Website Redesign

We are very excited to announce our newly released website designs that look fantastic and are 'responsive'. Responsive means that the website will automatically adjust to phones, tablets as well as your regular compu...

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The New Page Manager is Set to Launch

We have been hard at work to bring you the new and improved Page Manager. This update includes changes to the Site Pages and Navigation Manager screens....

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Listen to Your Members

Use the survey functionality to collect valuable feedback from your membership. Running a chapter or organization can be a daunting task for any board but using surveys to find out what your members want (and do...

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So You're the New President. Now What?

Will your chapter grow and make money?

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Reward Member Activity

Encourage Participation by Rewarding the Most Active Members

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New Customer Account Area

We have recently released a new customer account area where our customers will be able to manage their billing contact information, payment method, purchase additional services and more. To access this area,...

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Upcoming Training Schedule

We hold group trainings on an ongoing weekly basis through GotoMeeting. Our upcoming schedule is listed below. For links to the online training events and more information, please visit our 

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Our New Support Portal and Knowledge Base has launched

We have recently released our new support portal and knowledgebase. You can also access this through the help link in the admin...

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Member Account Editor Update

We have updated the Member Account Editor, located in the Member Area, to allow members to hide information from the directory as well as other listing pages, such as the Board of Directors p...

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Reconciling Your Accounts

Best practices for keeping your organization's accounting records. It's important to keep accurate accounting records for your organization and StarChapter makes this process easier. Our ne...

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Membership Section Launched to all StarChapter Sites

All StarChapter sites have now been modified to use the new membership area. This update brings many new features to make managing your membership easier. For full details about features and capabilities, please refer to the user's guide, available thr

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Membership User Guide Updated

We have updated our user guide to include information on the new membership section.  You can access this through the main...

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Initial Launch of New Membership Section to Beta Testers

We are excited to announce that the new Membership section has been released to our beta testers. The Membership update offers many new features including: Expanded viewing options for the member and non-member rosters..

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Is your main goal to make all your board members happy? Or to make your organization successful?

Are these goals compatible? Here at StarChapter we are in the unique position to observe the decision making process for many different organizations across many industries.  ...

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Updated Newsletter Layout

We have released an updated Newsletter Archive layout and this new layout has been turned on for all sites.  If you would like to use the original layout, navigate to the...

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So, You're the New President. Now What?

Will your board be supportive of your changes? Getting support from your board is important. You probably will have a mix of members on your board - members that have been on the board for years and have a lot of experience and opinions about

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What's In It For Me?

Five ways to add value for your organization's sponsors. Sponsorship is a great way for businesses to give back to their communities and advance their associated professions, but many business...

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Keep the Chapter Running When Board Members are Out

On most association boards, every member has a specific job. This makes chapter management easier for everyone, until the only person who knows how to do an essential task goes on an unexpected leave of absence. Emergencies (and vacations, luckily) som

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How Do I... View a Report for a Sent Email?

One of the great features of StarChapter is the ability to view detailed reports for each email sent. To view a report of a recent email, navigate to the ..

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How Do I... Send an email with the new Communications section?

To send an email using the new Communications section, navigate to the Email Manager located under the Communications tab. Move your mouse over the Send an Ema...

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Initial release of the new Communications section

We are excited to announce that the new Communications section has launched to our beta testers and we are receiving some good feedback about the new interface. We will be transitioning all StarChapter customers over to the new Communications section t

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How Do I ... Create badges for a meeting?

To create badges for a specific meeting, navigate to the Meeting Manager. Find the meeting in the list and click on the Badges button in the Actions column...

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Darker border colors and new buttons

This month we released 2 small improvements to our interface: darker border colors on text fields and new buttons for downloads and printing. We have heard from a few customers that the border color for text input fields on the new Meetings int

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How Do I ... Add photos for a meeting?

To add photos for a particular meeting, navigate to the List of Meetings by clicking on the Meeting Manager link in the left-hand navigation. Find the meeting you would like to add photos for in the list and click on the

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How to add a coupon that can be redeemed for meeting registration

One of the new features of the redesigned Meetings section is the ability to add coupons that are redeemable during the registration process. To add a coupon, navigate to the Coupons and Vouchers page located under the Meetings s

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Weekly Training Sessions Update

In addition to our weekly training sessions, we now have full-length training videos for the treasurer training and the meetings and membership trainings available on our

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New Meeting Manager Section has launched and the Communications Section is close behind

We are excited to announce that all of our StarChapter customers are now using the new meetings area. To help our users with the transition to the new interface, we have published several videos that can be found

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How Do I... Add additional dates to my calendar?

One of the great things about StarChapter is the integration between different sections of the software. For example, when you add a new meeting all of that information is automatically added to your calendar without having to take any additional steps

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New Meeting Manager Section is Complete

Thank you to everyone who participated in the test groups for the new meeting area! We're happy to announce that the testing is complete.  Your feedback and suggestions were much appreciated. We are now moving chapters over to the new meeting area

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Meeting Manager Update

We are in the final testing phase for the new Meeting Manager section and will be releasing this update to our sites very soon. This redesigned section will make it easier to create, edit and manage your meetings and events as well as view charts and r

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How Do I...Create a photo gallery?

A great way to highlight your chapter and members is to add photo galleries to your website. To do so, navigate to the Photo Gallery page, under Content Manager. Click on the Create New Gallery

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Download survey results as a CSV file

We have added the ability to download survey results as a CSV file. To take advantage of this new feature, navigate to the Surveys screen located under Communications. Click on the View Survey Results

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How Do I ... Change the title of a page on my website?

It may be necessary for you to change the title of a page on your website (the title is the text that is displayed at the top of the page).

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StarChapter Board Training Schedule

Our support team is now holding group training sessions every week on the core areas of chapter management with StarChapter. If you or a member of your board would like a refresher, please contact 

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Order Manager Update

We have recently released an updated Order Manager that includes a more robust filter and additional spreadsheet options. The filter now includes options to filter by date, order status...

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How Do I... send an email with the new Communications section?

To send an email using the new Communications section, navigate to the Email Manager located under the Communications tab. Move your mouse over the Send an Email button to see the two emailing options: Send Now an

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New Communications section has launched to all StarChapter sites

The new Communications area has been turned on for all StarChapter sites. As with the recent update to the Meetings area, this update offers an improved user interface and workflow, more detailed reporting, and the addition of new features such as savi

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New StarChapter Video

StarChapter has published its first video! Membership and association membership simplified.

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Membership Management Referral Program

Earn a $75 Visa gift card for any referral. We are excited to announce our new referral pr...

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How Do I...Create a page that requires a member to login?

In order to create a page that requires a member to login in order to view it, navigate to Page Properties under Content Manager. Find the page that you would like to be login only in the list and click the checkbox under the Login Onl

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Adding Meta Tags to Certain Pages

In today's digital age it isn't enough to just have a website, that website needs to be easily found through search engines. StarChapter makes it easy to add meta tag information (keywords and descriptions) to individual pages located on your site. To

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New Admin Home Page

This week we released the new admin home page layout. This has some exciting new features such as Storage Space, Membership and Upcoming Meetings information and the Message Board.

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Adding a Members-Only Announcement

A great way to communicate with your members is to add announcements to the member area. In order to add something like this, navigate to the Announcements section (under Content Manager). Click on the Add New Rec...

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How Do I...Change the order of links in my Quick Links menu?

In order to change the order that links appear in your Quick Links menu on the front-end of your website, go to the Navigation Builder under the Content Manager section. Click on the Editbutton next to the Qui

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New Flyout Menus

This month we released the ability to add flyout (or drop-down) menus to any navigation menu on your website. This is a great way to allow user's easy access to sub-navigation menus. Please take a look below to see some examples of these flyout menus.

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Help and Home Page Updates are Coming

This month we are working on updating the Help page in the administration area. We are adding links to How To articles as well as adding a search function so administrators can easily search through the user g...

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So You're the New President. Now What?

Will you get the volunteers you need to manage the chapter? You can't do it alone and neither can your board members. Some positions, more than others, need committee members and volunteers to get things done. M...

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