What We are Looking for:

StarChapter is looking for a customer-focused, results-driven software support specialist. We’ll train you to be a functional expert on our software, to understand the SaaS and professional and trade association industries, and to provide great support. StarChapter has been around for ten years and is used by thousands of organizations across the United States and Canada.

What You’ll Do:

  • Resolve issues for customers with a professional and considerate approach
  • Provide training for customers on different aspects of our software
  • Maintain and organize support tickets
  • Understand and advise customers based on their organization’s needs
  • Test new software enhancements prior to general release


  • Great troubleshooting and problem-solving skills
  • Willingness and ability to learn new things
  • Ability to communicate clearly and professionally with customers and co-workers both verbally and in writing
  • The ability to think logically through processes both short-term and long-term
  • The ability to work at a good pace
  • Experience with content management systems (CMS) like WordPress, Joomla, or others

 Experience Preferred:

  • Experience with HTML (CSS a bonus)
  • Basic Photoshop skills are a plus
  • 1-3 years of experience
  • While a bachelor’s degree is preferred, an associate’s degree will also be considered

 What We’ll Provide:

  • A supportive, professional, and friendly work environment
  • A commitment to your growth and success
  • Opportunity to develop and hone professional skills in the workplace
  • Great benefits, including health insurance, retirement plan, and more


Employment Type:


Benefits Offered: 

Vision, Medical, Dental

Why work here?

Join a creative collaborative work environment with a lot of opportunity for growth! StarChapter creates a stable work environment where you can demonstrate your strong work ethic and professionalism. Satisfy your desire to improve your skills in the web-based software business.

Let’s build something great together.

Star Chapter, LLC is an Equal Opportunity Employer.

Apply now!