
About the Speaker:
Stan Phelps is a Forbes Contributor, TEDx Speaker, and IBM Futurist focusing on how customer experience and employee engagement can drive differentiation, increase loyalty, and create word of mouth in business. He’s the author of 10 books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition, Red Goldfish, Pink Goldfish, Purple Goldfish-Franchise Edition, Yellow Goldfish, and Gray Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 300 events in 16 countries.