Your Chapter's News In One Place February 2025 The Five Love Languages: Showing Appreciation to Keep Association Chapter Volunteers Inspired Learn about the concepts discussed in Gary Chapman’s book, “The Five Love Languages. Understand how these topics can be applied to chapter volunteer engagement. Volunteer Engagement   Celebrating Your Association Chapter Anniversary With all that chapters need to do to run effectively, anniversary celebrations tend to sneak up. Learn five tasks that can help you deliver outstanding, repeatable chapter anniversary experiences. Event Management   Embracing AI in Association Chapters: Opportunities and Benefits Learn why association chapters should consider using artificial intelligence. Understand how chapters, and their members can benefit from implementing AI for everything from data analysis to event management. Chapter Effectiveness   Smart Tips Understanding StarChapter Support Resources All StarChapter plans include Technical Support, and with various types of support available, you can access resources in your preferred styles and rely on our team for ongoing training. Knowledgebase Use the Search function to locate what you need or click into any area of the system to find available resources. The Knowledgebase is organized in the same way as your Admin Area navigation menu, so you can click into the tool you need. How To articles provide step-by-step instructions, with screenshots, to walk you through common processes within the system. Learn More New Board Members Get Started Here Video Library We recommend that new Admin Users start with the Recorded Board Trainings for the basics. With that foundation, explore the system and use the remaining Knowledgebase or Support Tickets when you have additional questions. Watch Here Workflow Library When a complex process involves multiple areas of StarChapter, we create Workflows to guide you through the entire process. View Submit a Support Ticket After your initial setup project is complete, all outreach to StarChapter will be through Support Tickets. If you cannot login to your Admin Area, call 866-775-3205 and a Ticket Administrator will open a ticket on your behalf. We strive to follow up with a meaningful response within 8 business hours, so include as much information as possible regarding your issue so we have the best chance of following up with a resolution. Learn How Email Support By default, all support responses will be returned by email and also saved within your StarChapter Admin Area. The responses returned by our team will be saved within the Support section of your system for future reference. Training/Call Back Support StarChapter does offer customized trainings and call back support, when issues cannot be resolved within the Ticket. Provide your availability and an agenda or list of questions, and our team will schedule that call based on our availability. Our team is available to schedule calls 9am-5pm Eastern Monday-Friday. Please note that the start of the year is one of our team’s busiest, since that is a very common time for board transition and renewal periods. This does mean that we may take a bit longer to respond or get your training scheduled, so we appreciate your patience as we work to assist all customers. Board Training Our On Demand Resources We know the life of a chapter leader can be hectic, so we’ve put together these great resources for you to access when it’s most convenient for you. Be sure to share with your fellow board members. View Board Trainings   Website of the Month Society for Marketing Professional Services - South Florida (SMPS) The Society for Marketing Professional Services - South Florida (SMPS) was founded in 1973. SMPS is dedicated to creating business opportunities in the A/E/C industry through networking, educational opportunities, and industry leading research. SMPS South Florida became one of our customers in 2018 and have recently redesigned their website to our M Series 01 Layout. View Website Referrals Program Refer And Earn Help introduce StarChapter to other chapters and we’ll reward you with a $100 gift card! Refer Now   About StarChapter StarChapter is a member-friendly association software company serving local chapters of professional and trade associations in the United States and Canada. StarChapter’s mission is to help local leaders grow their chapter’s attendance, membership, and revenue. The software combines event registration, membership management, email marketing, mobile friendly website layouts, eCommerce, and web services. Board members have access to StarChapter Advisors, online support, 24/7 ticket administrators, phone support, and ongoing board training webinars. StarChapter continually provides resources to help local leaders succeed with chapter management insights. About FullSteam Fullsteam, StarChapter’s parent company, is leading the evolution of Payments and Software. The seamless integration of modern payments technologies coupled with world-class SAAS software provides businesses across many industries with the essential resources – including a collaborative ecosystem, strategic investment, and operational support – to fuel sustained growth and success. Follow Us On Social 1-866-775-3205 info@starchapter.com