Who We Are

At StarChapter we thrive off of our role in helping associations drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts.  Our software and service makes it easy for them to run their local chapters by combining their website with event registration, email marketing and membership management.

Employee Guiding Principles

Driven by Purpose

Driving our StarTeam is the purpose of the customers we support. The StarTeam is able to provide guidance, support and tools to help chapter leaders. 

Cater to Your Strengths

Building our StarTeams internally based on the strengths of our employees providing great opportunities for you to contribute in many different ways.

Be a Student of Your Work

Providing unique training and coaching to our StarTeam in addition to supporting their efforts to engage with a local chapter of an association. We encourage our StarTeam to hone their skills. 

Incremental Improvements

Considering how action oriented the StarTeam is, it is no surprise that we are constantly looking for ways to imporve and all of our liitle wins add up over time to big improvements.

Celebrating Achievements

True hard work pays off! We celebrate the achievements of individuals, teams, and the company as they all lead to our success.

High Impact Teamwork

Collaborating and working toward common goals. Trusting the team to hold each other accountable. Everyone is focused on making an impact. 

Why We Love To Work Here

  • I really enjoy working at StarChapter because of the focus on a positive atmosphere and encouragment given to continue our education to expand our knowledge of the industry that we work in. We all have our own goals and responsibilities, but we are a collaborative group that often comes together to assist each other. I am challenged daily and feel fulfilled knowing that we are able to help thousands of volunteers and administrators better serve their organizations.”


    Implementation/ Support Advisor

  • In the 2+ years I’ve worked at StarChapter, I’ve been very happy and have grown a lot. The sales team actually works as a team. We constantly help and teach each other new and better ways to improve our skills. The more we collaborate and work together, the more successful we are as both individuals and as a team. I wouldn’t trade that support for anything!”


    Senior Account Executive

  • Coming from a background in government and academia, I appreciate the company culture at StarChapter. Both personal and professional growth are supported and encouraged, and each team member is engaged in improving the business and product.”


    Implementation/ Support Advisor

  • I love working for StarChapter because not only do I get to directly assist our customers, but I’m also constantly encouraged to try, and learn new things. I’ve gained so many skills in my two years here that I feel like I would have not had the opportunity to learn elsewhere. It has been amazing working in an environment with a close team, learning from each person.”


    Implementation/ Support Advisor

  • I have been at StarChapter for just over 3 years and during that time my responsibilities, abilities as a designer, and skillset/knowledge have grown exponentially, and I can say I truly love what I do and am valued here at StarChapter. The staff, including management, here at StarChapter are hard working, dedicated, and caring people that anyone would be lucky to work with!


    Senior Graphic Designer

  • I love collaboration especially when you have the privilege of collaborating with such a dedicated and talented team like we have at StarChapter.  StarChapter’s culture is unlike any other company’s I have worked for with a hard-working team that is also creative and fun.  It is also uplifting to feel as though we are making it easier for all our amazing customers to make the world smarter, safer, and better."


    Marketing Manager

View Job Openings

The StarLife

Passion & Collaboration

We are a group of passionate people who respect, collaborate, motivate and ultimately raise each other up. Participation, open communication, and the sharing of information with each other are critical to the StarTeam’s success.

Career & Professional Development

StarChapter is an open organization with leadership that will listen to employees that have the answers to make our organization better. We offer an opportunity to be challenged and build professional skills. Simply put, StarChapter is a great organization to grow & establish your career.

Field Trips & Fun

We like to go on field trips to see our product in action at local chapter meetings & events.  We also plan monthly lunches to celebrate birthdays, professional milestones, etc.  We do like to get together outside of the office on occasion as well whether that’s a night of bowling, a fun team building competition, the annual company summer BBQ or holiday party.

Lunch & Learn

A catered lunch and a focused opportunity for learning. Topics range from the role of board members, technology practices, and improving our productivity. All in an effort to work towards creating a better understanding of the challenges our customers face and improving our ability to help them.

What's In It For You

The Best Equipment & Resources

Whether it’s an office chair with some serious lumbar support, the best software tools to maximize productivity and effectiveness, or training resources, we’ll give you the tools needed to succeed.

Open Door Communication

Good communication between you and your fellow Stars is important. You are encouraged to speak freely to everyone regarding matters affecting your productivity or the company at large.

Make an Impact

At StarChapter you are helping where it matters at the local level! By providing efficiency through our software and services to the local chapters of professional and trade associations.

Comprehensive Insurance Options

We offer elective healthcare, dental, and visions plans, plus short term disability paid by StarChapter.

Work/Life Balance

Balance is important to a healthy life. We want you to both achieve great things and enjoy life, so we offer generous Paid Time Off (PTO) on top of paid holidays, including a floating holiday to be used at your pleasure.


We often design cool swag for our StarTeam whether that is a t-shirt in the spring, a hoodie in the fall, or whatever the team is into at the time.


Our kitchen, or as we like to call it the StarLounge, is always stocked with employee requested snacks, coffee, tea, and soda: some healthy, some not so healthy…well chocolate is healthy right?!

Business Casual Lite

We want you to be comfortable. Our “dress code” is more like a request to not wear PJs, gym clothes, or flip flops.

401K Plan

Saving for your future retirement is important. We offer a 401K plan to help you achieve this goal.

StarChapter is proud to be an equal opportunity employer!

View Job Openings



More than 100 associations were organized in the US to influence federal and state legislation and to obtain industry information.1 


Associations supplied the government with information serving as a valuable link between the industries they represented and the government.1


The greatest period of growth for associations was during the economic boom of the 1960s.1


The focus of associations shifts from social events to education programming for all levels of job titles and expertise.


The term “SaaS” or software-as-a-service was first mentioned in an internal document called “Software as a Service: Strategic Backgrounder” by the Software & Information Industry Association

Mid-late 2000s

Software-as-a-Service (SAAS) started to take hold thanks to multiple improvements in computing, internet speed/stability, and mobile devices. People and companies began to trust cloud computing and benefited from lower startup and maintenance costs, simpler implementations, and ease of use from anywhere at any time.


The concept for StarChapter was created to overcome the inefficiencies local chapters of professional and trade associations face when managing multiple solutions. Especially when considering the solutions don't go hand in hand, resulting in spending hours doing repetitive tasks and still running into difficulties.


The Great Recession - Believing that professional and trade associations are the backbone of many industries and would stay viable, even grow in importance, as the economy healed, the recession did not restrain StarChapter.


StarChapter was founded. We've worked together to create a member-friendly software-as-a-service (SaaS) company to manage and increase the efficiency of any local chapter of professional and trade associations.


Reached our first 100 customers.


Moved operations and sales teams into our new office space in Owings Mills, MD.


Through StarChapter’s exposure to numerous association executives we developed best practices, board trainings, and blogs geared specifically to help board members lead their local chapters successfully.


Re-architected the StarChapter platform to be multi-tenant. Allowing us to scale to handle our accelerating growth and improve the platform’s performance and reliability.


Substantially improved our mass email sending service to provide better email analytics, speed of sending, and scalability.


StarChapter's support experts pulled their resources to launch our comprehensive knowledgebase (kb.starchapter.com) developing video tutorials, user guides, how tos, and tips, to enhance our customer experience.


Our new admin area launched with a fresh, new interface that increased functionality, improved your security, and makes the admin experience more mobile-friendly.


Our new layout series, the M Series was released. The M Series includes the latest in modern website layout designs as well as new and improved functionality.


Time to join our team. We are looking to grow our StarTeam and reach our next milestone. Come join us!


1Batten, M. A History of Associations. Retrieved from http://www.csae.com/About/A-History-of-Associations


Job Openings 

We're looking for talented and energetic individuals to fill the following positions:

Job Title Location Category Posted
Customer Support Software Specialist Owings Mills, MD Computer/Software December 2, 2019
Software Support Specialist Owings Mills, MD Computer/Software December 2, 2019
Sales Coordinator Owings Mills, MD Computer/Software December 2, 2019
Account Executive Owings Mills, MD Computer/Software December 2, 2019
Website Content Migrator (Part-Time) Owings Mills, MD Computer/Software December 2, 2019