We ensure that you are
Successful Right from the Start
The StarChapter Onboarding process is very well defined and organized. We want to ensure that your chapter is successful right from the start. We will gather your requirements, review expectations, help to set up the StarChapter software, and assist in converting your content and data onto the StarChapter platform. We can work as quickly as you can get the information to us to get your service live.
StarChapter Board Trainings
Take advantage of our on demand board training videos. We know the life of a chapter leader can be hectic, so we’ve put together these great resources for you to access when it’s most convenient for you. We also offer time to train you for your specific needs for your chapter, once you've covered the fundamentals.
Take A Quick Tour Of How StarChapter Can Help Your Chapter
Here to Help
Get access to our Knowledgebase including training videos, enhanced how to articles with screenshots, and easy to understand workflow diagrams. Type in your question and get the answer you need in seconds. There are even step-by-step instructions to accomplish common tasks in your StarChapter system. Whether you are a new or tenured board member, the program chair, president or treasurer, we have the training videos just for you.
StarChapter Support Advisors
Our team of StarChapter Support Advisors are here to provide the ongoing support, training, and guidance that you need. Contact StarChapter's Support Advisors during regular office hours by opening a support ticket through the 24/7 live ticket administrators or our ticketing system built into your StarChapter software. Our Support Team is located in the U.S. and is experienced working with organizations across the U.S. & Canada.
Ongoing Board Trainings
Get access to our on demand board trainings. Our mission is to help local leaders of associations and association management companies (AMCs) and one of the ways we do that is ensuring that you get the most out of the StarChapter software. We offer a variety of on demand trainings such as Content, Communications, Membership, and Meetings Training. You can also schedule a dedicated training for your board as needed.
We are always listening to our customers and implementing new features based on your needs and latest research. We release new features on a frequent basis and as enhancements are released they are immediately integrated to your StarChapter system. See the latest in StarChannel within your admin area or sign up for our monthly newsletter to hear about our latest enhancements.
Security & Stability
Data, information, privacy, protection, reliability, accessibility and compliance are all important aspects to consider when running a web-based application or website. Our software platform employs industry leading infrastructure and security procedures and services, and is built to be highly available, self-healing, scalable, redundant, and secure.
The StarChapter service uses SSL-256 encrytion so that when you are using and visitors are accessing the website it will give them the assurance that it is safe to proceed.
StarChapter also regularly backs up all your content and data on our system in case of an unforeseen event. We want you to feel assured that when you bring your information and sensitive data to our service, it is safely protected.
StarChannel is within your StarChapter system and we feel confident that it will quickly become your leading resource for chapter insights, best practices, and more. It will bring more awareness to how thousands of professional and trade association chapters in numerous industries provide great experiences and value to their membership across the country.
We’ve been blogging for over 5 years. Our blog, Chapter Insights, is jam packed with thoughtful insight into how other local chapter volunteers providing a ton of value to their members. Bringing you membership engagement best practices, membership marketing ideas, and insight into running an association chapter so you can increase member participation. See how association chapters in numerous industries provide great experiences and value to their association members.