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Successful Right from the Start

Project Managers

StarChapter Project Managers

A StarChapter Project Manager will work with you to insure your chapter is successful right from the start. They will gather your requirements, review expectations, help to set up the StarChapter software, and assist in converting your content and data onto the StarChapter platform. We also offer live trainings to cover the fundamentals and the Project Managers will then take the time to train you for your specific needs so that you can be self-sufficient on the software and efficiently manage your chapter.

Continual Support

Knowledgebase

Knowledgebase

Get access to our Knowledgebase including training videos, enhanced how to articles with screenshots, and easy to understand workflow diagrams. Type in your question and get the answer you need in seconds. There are even step-by-step instructions to accomplish common tasks in your StarChapter system. Whether you are a new or tenured board member, the program chair, president or treasurer, we have the training videos just for you.

Support Advisors

StarChapter Support Advisors

Our team of StarChapter Support Advisors are here to provide the ongoing support, training, and guidance that you need. Contact StarChapter's Support Advisors during regular office hours by opening a support ticket through the 24/7 live ticket administrators or our ticketing system built into your StarChapter software. Our Support Team is located in the U.S. and is experienced working with organizations across the U.S. & Canada.

Board Training

Ongoing Board Trainings

Get access to our ongoing live board trainings. Our mission is to help local leaders of associations and association management companies (AMCs) and one of the ways we do that is ensuring that you get the most out of the StarChapter software. We offer a variety of training webinars such as Content & Communications, Meetings & Membership, and Treasurer Training. You can also schedule a dedicated training for your board as needed.

Enhancements

Enhancements

We are always listening to our customers and implementing new features based on your needs and latest research. We release new features on a frequent basis and as enhancements are released they are immediately integrated to your StarChapter system. Follow us on social media and sign up for our monthly newsletter to stay tuned for the latest developments.

Security

Security & Stability

Data, information, privacy, protection, and PCI compliance are all important aspects to consider when running a web-based application or website. Our service employs industry standard security provisioning, redundant network architectures, and is housed in SSAE-16 (formally SAS-70) compliant facilities based in the US.

The StarChapter service is encrypted using SSL-256 certificates for you so that when visitors enter their payment information and you access the service it will give them the assurance that it is safe to proceed.

StarChapter also regularly backs up all your content and data on our system in case of an unforeseen event. We want you to feel confident that when you bring your information and sensitive data to our service, it is safely protected.

Plus

StarChannel

Chapter Insights

StarChannel is within your StarChapter system and we feel confidently that it will quickly become your leading resource for chapter insights, best practices, and more. It will bring more awareness to how thousands of professional and trade association chapters in numerous industries provide great experiences and value to their membership across the country.

Small Chapter?
Just $49/Month

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…so user friendly we could pretty much teach ourselves!

— Jennifer Middleton
Rocket City SGMP

StarChapter has been invaluable in helping our association to become more engaging with our members…

— Michelle Caracci
STLPA

StarChapter helps make the challenging tasks of communicating, surveying, tracking and interacting with members and potential members easy.

— Jordan Temple
IABC Houston