We have developed StarChapter Pay to give you the software you have come to depend on integrated with the payment processing you need. We believe software and payments are better together. That's why we've launched StarChapter Pay to give you the options you have been looking for: integrated functionality, simplified payments reconciliation, single source support, and more.
Software + Payments Belong Together
By combining software and payments, we're able to provide a better experience for your association members with streamlined purchasing processes and for the board with improved payment management.
Simplified Payments Reconciliation
All your reports at your fingertips within StarChapter. Access everything you need right within your StarChapter Admin Area, no need to go to a payment service/gateway portal or your merchant account statements to cross-reference with StarChapter.
Pricing You Can Understand
Find the option that matches your chapter's needs with your membership size and frequency of transactions in mind. There are no hidden fees.* See our straightforward pricing below.
Single Source Support
No more guesswork on who to call or what to do next. Now you have software and payment support—in one place.
You choose what works for your chapter. We have options to fit your chapter’s needs.
2.95% + 25¢
Transaction Rate + Fee
2.80% + 25¢
Transaction Rate + Fee
2.65% + 25¢
Transaction Rate + Fee
*$25/chargeback fees are applied in the event that a charge is returned to a payment card after a customer successfully discuputes an item on their account statement or transactions report.
Apply right from your StarChapter Admin Area today!
If you would like to keep your existing payment providers see our list of compatible services and gateways. Keep in mind that these options only process payment transactions and they will NOT have all of the functionality that StarChapter Pay will provide.
What is the application process like?
It is a simple application within the StarChapter Admin Area. Please see our knowledgebase for more information.
What reporting is available?
There are comprehensive funding reports: summary and by transaction to help streamline your reconciliation process. In other words, clear reporting to tie the payment transactions processed through StarChapter with deposits made to your organization’s bank account.
What does it look like?
The checkout process looks the same as it does now with your current payment gateway. The StarChapter Pay merchant portal is similar to other payment gateways, where you can view reports, locate individual transactions, issue refunds, and more. The biggest difference that you can access the portal right from the StarChapter Admin Area.
Does this replace the payment gateway and merchant account I have now?
Is there any discounted pricing available for non-profit organizations?
The pricing options are designed to fit the needs for non-profit organizations because that is most of our customer base. We think you'll find the pricing to be very competitive and easy to understand. There are no hidden fees! Hidden fees typically are network processing or interchange fees, but not with StarChapter Pay!
Will there be any interruption to my current payment processing?
No, there will not. You will continue to use your current payment gateway and merchant account until you choose to switch. This is not disrupted during the application and onboarding process. After your StarChapter Pay account is approved, we will send you a notification. At that point, you can switch from your previous payment gateway to StarChapter Pay in the admin area. The switch happens instantly. We do recommend running a small transaction right after switching to ensure that the payment comes through as expected.
What plan should I pick?
The best plan depends on how many transactions you run, and how much money is going through your account. Consider previous transactions and make a judgement based on the historical volume of transactions.
How does funding work with StarChapter Pay?
2-3 days, plus 1 day if there is a banking holiday.
Is there a limit on the number of transactions?
No, there is not.
What cards can we process with StarChapter Pay?
Visa, American Express, Mastercard, and Discover.
What’s the contract/agreement?
As part of the application process, you will be presented with the StarChapter Pay Sub-Merchant Payment Processing Agreement to review.