Seeking Former Leader Satisfaction
Every local chapter’s board is different. Each board officer brings different skills and contributions to the job of chapter management. Sometimes involvement with the board is positive and sometimes it is not. No matter the reason, sometimes a former board member becomes displeased and possibly irritated with the chapter.
This is not something a chapter wants or needs and it should be avoided at all costs.
But that is easier said than done, as there are times that when personalities clash or an experience is so negative that little can be done to correct it. This is where communication plays an essential role in showing your former board members that you respect their experiences, needs, and opinions. And that you consider them an integral part of the chapter’s future success.
The Formula for Success:
Listen + Action = Satisfied Former Board Members
Listen to Former Board Members Concerns.
Potentially dissatisfied former board members might express their disappointment and want to share it with others. It is part of human nature. But often what they really want is to be heard. Take the time to listen to their concerns, letting them know that their role on the board was appreciated. More important, take a former board members criticisms about their time in service seriously. No matter the issue, something wasn’t quite right. Learn what is going on so you can take action.
Knowing the potential problem is only half of the equation. Finding a solution and following through with action is the rest of it. Work with the current board and the former board member to find a resolution that both meets the needs of your chapter and satisfies the concern of the former board member. It is likely that a reasonable solution can be found, which may include refunds, policy changes, or informing the chapter via e-mail or the chapter website of an alteration.
By listening and taking appropriate actions, you solve the equation, satisfying the needs and concerns of former board members. Through this action, chapter leadership can remind volunteers that they are valued and can return to the business of managing the chapter.
For more advice on how to support volunteers as they transition off the board and into a new member status, see this article.
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