How Do I... View a Report for a Sent Email?

Updated: Jul. 5, 2018  

One of the great features of StarChapter is the ability to view detailed reports for each email sent. To view a report of a recent email, navigate to the Email Manager. Find the email you would like to view a report for and click on the View Report link.

On the next screen, you will see details regarding this specific email. The top gray box will show an overview, including the date sent, number of emails sent, number of emails read and number of emails bounced. Directly underneath this box you will see a table listing the email addresses that have opened this email. Below this table you will see another table listing bounced emails.

On the right side of the page you will see additional details related to this email including the email type, template used, attachments, content and recipients. You can download all of this information as a spreadsheet by clicking the Spreadsheet button located at the top of the screen, above the gray box.

The email report is a very useful tool to track how many people are opening your emails and invalid email addresses located in your list. If this is a regularly sent email, such as a monthly newsletter, try changing your subject line or attachments to see if you get more people opening your email.

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