Chapter Insights

Making new members feel welcome and at ease within the organization is important. It sets the tone for their future involvement and overall experience with the association. Excited and happy members become active members.

Technology is supposed to make our lives easier, but that isn’t always the case. If your association doesn’t have a clear technology vision and plan, the programs and tools designed to improve your organization can work against you.

Beginning Monday, April 7th, we addressed and closed the vulnerability identified by this announcement. To date, we have no indication that an attack has been conducted against StarChapter.

The renewal process requires a bit more attention than just sending a renewal packet or an email with a payment link. By giving attention to certain parts of the renewal period, you will increase the likelihood members will re-join.

Set up Automatic Emails now, just once, and you may never need to create and send another renewal or meeting reminder!

We have recently added a support ticket area in the admin side of StarChapter.

Technology has become such a part of our lives that integrating it into events is no longer a luxury, but rather a necessity. As you plan your next association conference, keep attendees smiling by avoiding these top 5 tech mistakes.

As much as we hate to hear about increasing prices, sometimes it is a necessity of business.

Take advantage of people’s love of free to grow your association membership.

Are your members leaving meetings feeling excited and motivated? Be sure your events include these three elements and they will be.

Have your members lost that loving feeling? Evaluating these three areas will help you discover their level of commitment.

With social media all the rage, it can be tempting to ditch the email list for communicating with your association members. But email updates are still an incredibly valuable tool for delivering important information to your membership.

New Community Features. We have recently completed testing on the new Community features and are excited to bring you this update.

You've spent time carefully crafting a valuable email to send to your organization, so the last thing you want it to do is to go directly to their spam folder.

By now in business, you surely know making minor corrections along the way can save a lot of effort and expense over a major change down the road. For that reason, keeping an eye on important information related to your association is very beneficial.

With the increased daylight and warmth spring brings, you will want to spend more time checking out prospective golf courses for that summer outing, rather than managing the details of the event...

When planning your membership organization meetings, there will be many predictable elements, such as introducing new members or taking votes on issues.

As the leader of your association, you may have wonderful ideas about valuable events and training to provide for your members – great! But no matter how exciting your plans are, you won’t be able to implement them without money.

In just about every way you can think about it, they form the core of what your organization is all about -- public events.

How to Make it Awesome. Most membership organizations write a monthly newsletter as a way to keep in touch, but how many are doing it effectively? If you use a newsletter to communicate with your association, keep in mind the information withi

Is your membership organization where you want it to be in terms of members or income? If not, consider creating a well-defined vision for improving your group.

We are very excited to announce our newly released website designs that look fantastic and are 'responsive'. Responsive means that the website will automatically adjust to phones, tablets as well as your regular compu...

We have been hard at work to bring you the new and improved Page Manager. This update includes changes to the Site Pages and Navigation Manager screens....

Use the survey functionality to collect valuable feedback from your membership. Running a chapter or organization can be a daunting task for any board but using surveys to find out what your members want (and do...

Will your chapter grow and make money?

Encourage Participation by Rewarding the Most Active Members

We have recently released a new customer account area where our customers will be able to manage their billing contact information, payment method, purchase additional services and more. To access this area,...

We hold group trainings on an ongoing weekly basis through GotoMeeting. Our upcoming schedule is listed below. For links to the online training events and more information, please visit our 

We have recently released our new support portal and knowledgebase. You can also access this through the help link in the admin...

We have updated the Member Account Editor, located in the Member Area, to allow members to hide information from the directory as well as other listing pages, such as the Board of Directors p...

Best practices for keeping your organization's accounting records. It's important to keep accurate accounting records for your organization and StarChapter makes this process easier. Our ne...

All StarChapter sites have now been modified to use the new membership area. This update brings many new features to make managing your membership easier. For full details about features and capabilities, please refer to the user's guide, available thr

We are excited to announce that the new Membership section has been released to our beta testers. The Membership update offers many new features including: Expanded viewing options for the member and non-member rosters..

Are these goals compatible? Here at StarChapter we are in the unique position to observe the decision making process for many different organizations across many industries.  ...

We have released an updated Newsletter Archive layout and this new layout has been turned on for all sites.  If you would like to use the original layout, navigate to the...

Will your board be supportive of your changes? Getting support from your board is important. You probably will have a mix of members on your board - members that have been on the board for years and have a lot of experience and opinions about

Five ways to add value for your organization's sponsors. Sponsorship is a great way for businesses to give back to their communities and advance their associated professions, but many business...

On most association boards, every member has a specific job. This makes chapter management easier for everyone, until the only person who knows how to do an essential task goes on an unexpected leave of absence. Emergencies (and vacations, luckily) som

One of the great features of StarChapter is the ability to view detailed reports for each email sent. To view a report of a recent email, navigate to the ..

To send an email using the new Communications section, navigate to the Email Manager located under the Communications tab. Move your mouse over the Send an Ema...

We are excited to announce that the new Communications section has launched to our beta testers and we are receiving some good feedback about the new interface. We will be transitioning all StarChapter customers over to the new Communications section t

To create badges for a specific meeting, navigate to the Meeting Manager. Find the meeting in the list and click on the Badges button in the Actions column...

This month we released 2 small improvements to our interface: darker border colors on text fields and new buttons for downloads and printing. We have heard from a few customers that the border color for text input fields on the new Meetings int

To add photos for a particular meeting, navigate to the List of Meetings by clicking on the Meeting Manager link in the left-hand navigation. Find the meeting you would like to add photos for in the list and click on the

One of the new features of the redesigned Meetings section is the ability to add coupons that are redeemable during the registration process. To add a coupon, navigate to the Coupons and Vouchers page located under the Meetings s

In addition to our weekly training sessions, we now have full-length training videos for the treasurer training and the meetings and membership trainings available on our

We are excited to announce that all of our StarChapter customers are now using the new meetings area. To help our users with the transition to the new interface, we have published several videos that can be found

One of the great things about StarChapter is the integration between different sections of the software. For example, when you add a new meeting all of that information is automatically added to your calendar without having to take any additional steps

Thank you to everyone who participated in the test groups for the new meeting area! We're happy to announce that the testing is complete.  Your feedback and suggestions were much appreciated. We are now moving chapters over to the new meeting area