34 Comments

1. 

   Patrick Algyer

   Apr. 7, 2020

   Thank you all for attending my session! Happy to continue to help as I'm able. You can always reach me at [email protected]. I'll also keep subscribed to this thread for future questions.

   Reply
2. 

   Diana S. Walker

   Apr. 7, 2020

   As a new board member /Treasurer Secretary, it has been a learning curve for me to understand the Star Chapter and how this works. I feel like this is going to be very helpful. I believe it is a very useful platform to use, but like me there will be many who may not be familiar with the platform. How do we help them understand the incidental issues that come up?

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      Here is a list of SC's preferred vendors - https://www.starchapter.com/PVP.

   2. 

      Patrick Algyer

      Apr. 7, 2020

      I remember being new to StarChapter and finding it overwhelming to learn it.I found the webinars SC produces a great value to me. I also made time to familiarize myself with the Knowledgebase. https://kb.starchapter.com/index.php. This tool is awesome and the videos are really easy to following along. If your chapter has funds available you may also consider hiring someone to manage your website on your behalf. Or pay for 1:1 trainings. Overall, I think communication is your best bet. Reassure new board members that they won't learn everything there is to know quickly, but encourage them to speak up and share what they see.

3. 

   Lisa Chenevert

   Apr. 7, 2020

   Do you find that certain people are not tech savvy and cannot covert to a virtual setting? How do you entice these people?

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      I have ran across those who are unfamiliar with a virtual setting, but none that refuse to learn. Perhaps I have been lucky, but even those I thought I would refuse technology are excited to learn. I suggest offering a helping hand on a 1:1 basis or offer a group training where everyone is invited.

4. 

   Sue

   Apr. 7, 2020

   Rebecca- fyi, the "refresh" link is not working on it's own to refresh my Comments page. To do that, I've been having to click the "Return to list" and then re-enter the forum by clicking "Join Conversation"... Is this happening to anyone else?

   Reply

   1. 

      Sue

      Apr. 7, 2020

      Thanks! It's working now!

   2. 

      Patrick Algyer

      Apr. 7, 2020

      That's the funny thing about technology...you can test and test and test and think of every failure point possible and something can still go wrong even if you checked a dozen times. Thanks for rolling with it everyone.

   3. 

      Rebecca Chadwick

      Apr. 7, 2020

      It should be updated and working now. Thanks again!

   4. 

      Diana S. Walker

      Apr. 7, 2020

      Yes it is happening to me as well.

   5. 

      Lisa Chenevert

      Apr. 7, 2020

      Yes, I am also having issues with the refresh and need to re-enter to see the additional comments

   6. 

      Rebecca Chadwick

      Apr. 7, 2020

      Thanks for the sharing Sue. I will have our team look into this.

5. 

   Kerry

   Apr. 7, 2020

   One challenge I'm facing right now is board members who are unable to engage with planning because they are working to keep up with their professional challenges. We've also lost a couple of board members to pandemic-related job losses.

   Reply

   1. 

      Lisa Chenevert

      Apr. 7, 2020

      Patrick makes an excellent point. Although it can be hard to travel and be face to face sometimes, especially now. Maybe a forum like this with an open chat would allow members to contribute at the off hours they are available. If they still are not able to contribute a difficult conversation is needed as Patrick said.

   2. 

      Patrick Algyer

      Apr. 7, 2020

      Hi Kerrry - great question and very common concern. You're not alone! I would highly encourage you to approach those who have lost their jobs and ask if they want to remain involved. As the board, you can decide to extend their membership through the time they are without a job and require volunteering in return. During the time I was unemployed I found maintaining my involvement with the chapter, networking and volunteering helped me get through the rough patch. For those who are too immersed in keeping up in their professional challenges - have you asked them what they can commit to? At minimum attending calls/video chats? Help to find a replacement? It's sad to say, but sometimes volunteers use a crisis to take the opportunity to leave a volunteer role. Don't be afraid to have a tough conversation to really gauge their continued interest. It's ok to resign from volunteer work. I would rather an entire board resign because their heart is not in it than "hang on" because they are afraid to resign.

6. 

   Lisa Chenevert

   Apr. 7, 2020

   Have you found that there are certain tasks you cannot complete our are not effective in a virtual setting?

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      I think group discussions of more than 4 people can be very difficult to manage without setting rules of engagement. It's very easy to talk over one another which is why video is so important! You have the ability to see others who may want to speak. Let's go old school and start raising our hands on video calls when we want to talk.

7. 

   Dawn

   Apr. 7, 2020

   Great content - thank you

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      Thanks for attending Dawn!

8. 

   Kelli

   Apr. 7, 2020

   Would it be possible to get the slide deck from your presentation? Thanks for your great ideas and concise presentation.

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      I'm not sure if SC will be sharing that information or not, but feel free to shoot me a note and I'm happy to share. [email protected]

9. 

   Lisa Chenevert

   Apr. 7, 2020

   How often do you recommend refreshing your sites webpage?

   Reply

   1. 

      Patrick Algyer

      Apr. 7, 2020

      I would try to get in the habit of reviewing on a monthly or quarterly basis depending on how much content is on your website. Also, as people report outdated information or you see it, but sure to get it updated right away.

10. 

    debbi hartman

    Apr. 7, 2020

    Hi Patrick, How do you set up a hello bar on star chapter

    Reply

    1. 

       Patrick Algyer

       Apr. 7, 2020

       Hi Debbi - great to see you online! You can follow the instructions here- https://kb.starchapter.com/Add_Google_Analytics_Code. Once you have the code from Hello Bar, you can add it using the instructions above.

11. 

    Jeff

    Apr. 7, 2020

    Is there a knowledge base video on setting up a forum?

    Reply

    1. 

       Patrick Algyer

       Apr. 7, 2020

       Here you go Jeff! Thanks for tuning in. Be sure to catch Rebecca's segment next, she'll be walking us through how to set this up. https://kb.starchapter.com/content.php?page=Add_a_Forum_Thread

12. 

    Angela

    Apr. 7, 2020

    How is the "Forum" section of StarChapter activated? Where can I find this and open it to our members?

    Reply

    1. 

       Rebecca Chadwick

       Apr. 7, 2020

       This is a great resource to setup the forum if you have never used it before https://kb.starchapter.com/Forum_Configuration and how to create a new thread https://kb.starchapter.com/Add_a_Forum_Thread

    2. 

       Patrick Algyer

       Apr. 7, 2020

       Thanks for tuning in! In my experience with StarChapter, the Knowledgebase has been my "go to". Check out the article -https://kb.starchapter.com/Community_Forum. But I also know that Rebecca from SC will be presenting at 2pm ET and share that information.

13. 

    Julie Levier

    Apr. 7, 2020

    I'm not seeing the video. Is there an issue?

    Reply

    1. 

       Diana S. Walker

       Apr. 7, 2020

       I am not seeing the video what is the special code for this session.

    2. 

       Rebecca Chadwick

       Apr. 7, 2020

       Thank you for joining! The video will be posted at 1pm ET.