Build Skills.
Drive Success.

Effective communication is essential to member engagement, and this Communications Training is designed to help StarChapter administrators confidently create, manage, and deliver email communications. Participants will learn how communication settings impact email delivery, how to manage sender and reply-to addresses, create email forwarders for board and committee roles, and configure key contact settings that support organizational communications. The training also covers Email Builder, including how to customize email templates, add dynamic content, and create branded email experiences for newsletters, meetings, membership communications, and more. 

You'll learn how to send one-time emails, schedule future communications, and automate recurring email campaigns such as newsletters, meeting reminders, and membership notifications. The session also explores recipient targeting, delivery safeguards, testing procedures, and best practices for maximizing engagement while protecting your organization's sender reputation. 

Finally, we'll review the reporting and troubleshooting tools available within StarChapter, including email history, delivery reports, bounce management, and communication analytics. By the end of this training, you'll understand how to create effective email campaigns, automate routine communications, improve email deliverability, and confidently manage your organization's communication strategy within StarChapter.